Privacy & Cookie Policy

Privacy Notice

Last Updated: 01/04/2025 (V1.0)

Contact Details

Nero Carbon LTD
86-90 Paul Street
London, EC2A 4NE
United Kingdom
Email: enquiries@nero-carbon.com

What information we collect, use, and why

We collect or use personal information to provide and improve products and services for clients, including:

• Names and contact details
• Addresses
• Occupation
• Company Financial data (income and expenditure)
• Transaction data (details about payments to and from you, and details of products/services purchased)
• Usage data (website, product, and service interactions)
• Records of meetings and decisions
• Account access information
• Website user information

We collect or use personal information for client or customer account management, including:

• Names and contact details
• Addresses
• Purchase or service history
• Account registration details
• Information for security purposes
• Marketing preferences
• Technical data (browser and operating systems)

We collect or use personal information for information updates or marketing purposes, including:

• Names and contact details
• Addresses
• Profile information
• Marketing preferences
• Purchase or account history
• Website user journey information
• IP addresses

We collect or use personal information to deal with queries, complaints, or claims, including:

• Names and contact details
• Addresses
• Payment details
• Account information
• Purchase or service history
• Call recordings
• Customer/client account records
• Financial transaction information
• Correspondence

Lawful bases and data protection rights

Our lawful bases for collecting or using personal information to provide and improve products and services for clients are:

• Consent – You have explicitly agreed.
• Contract – Necessary for entering into or performing a contract with you.
• Legitimate Interests – Nero Carbon LTD collects personal data to support clients' compliance with ISO 14064-1, GHG Protocol, and UK government requirements, enhance service accuracy, and respond effectively to client needs.

Our lawful bases for collecting or using personal information for account management are:

• Consent – You have explicitly agreed.
• Contract – Necessary for entering into or performing a contract with you.

Our lawful bases for collecting or using personal information for information updates or marketing purposes are:

• Consent – You have explicitly agreed.
• Contract – Necessary for entering into or performing a contract with you.
• Legitimate Interests – We process data to provide clients with relevant updates, announcements, and marketing communications related to GHG reporting standards, regulatory updates, and carbon calculation tools. Communications are limited, relevant, beneficial, and respect recipients' preferences.

Our lawful bases for collecting or using personal information to deal with queries, complaints, or claims are:

• Consent – You have explicitly agreed.
• Contract – Necessary for entering into or performing a contract with you.

Under UK data protection law, you have rights including:

• Right of Access – Request copies of your personal information.
• Right to Rectification – Correct or complete your personal data.
• Right to Erasure – Request deletion of your personal information.
• Right to Restrict Processing – Limit how we use your data.
• Right to Object – Object to processing based on legitimate interests.
• Right to Data Portability – Transfer your data to another party.
• Right to Withdraw Consent – Withdraw your consent at any time.

For requests, please contact us using the details above. We aim to respond within one month.

Where we get personal information from

We collect personal information directly from you.

How long we keep information

We retain personal information as long as necessary for providing our services, contractual obligations, or legal/regulatory requirements. Typically, this is for the duration of the client relationship plus six years post-termination.

Who we share information with

We may share personal information with:

• Trusted third-party providers (Microsoft, HubSpot)
• External auditors (with customer consent)
• Professional consultants contracted by Nero Carbon LTD (under non-disclosure agreements)
• Regulatory authorities if legally required

We do not share control of your personal data processing with other organisations; Nero Carbon LTD is the sole data controller.

How to complain

To raise concerns about our use of personal data, contact us using the details provided. If unsatisfied with our response, you can complain to the ICO:

Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow, Cheshire, SK9 5AF
Phone: 0303 123 1113
Website: https://www.ico.org.uk/make-a-complaint